WORK AT KALEIDO

We are looking for a Senior Receptionist to join the Kaleido Health Centre team and play a key role in supporting our clinical healthcare services.

What’s Kaleido Health Centre?

Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service—the first of its kind in Australia. Our mission is to provide high-quality, inclusive, person-centred, integrated health care specifically for sexuality and gender-diverse (LGBTQ+) individuals in NSW.

Kaleido offers a dynamic healthcare environment that includes both primary care and specialist services. Our offerings encompass general practice, mental health, sexual health, gender-affirming care, drug health, child and family services, and more. The design of our services is based on the needs expressed by our LGBTQ+ communities, ensuring informed and non-judgmental care provided by general practitioners, allied health professionals, and specialists, focusing on areas with the highest healthcare needs.

Ok, so what’s the role?

The Senior Receptionist at Kaleido Health Centre plays a critical role in delivering exceptional customer service and administrative support for our clinical healthcare services. You will be the first point of contact for patients, ensuring a welcoming and efficient experience for all, with a strong commitment to creating an inclusive and respectful space. You will:

• Lead and manage the reception team, ensuring smooth day-to-day operations and a high standard of customer service.

• Provide exceptional front-line service, greeting patients and visitors in a friendly, professional, and inclusive manner.

• Manage patient appointments, including booking, rescheduling, and cancellations, ensuring smooth clinic operations for the LGBTQ+ community and beyond.

• Assist with the intake and registration process, ensuring all patient information is accurately recorded and updated, while maintaining privacy and confidentiality.

• Support clinical staff by preparing patient records, managing correspondence, and assisting with administrative tasks, ensuring LGBTQ+ inclusive practices are followed.

• Collaborate with other team members to ensure efficient patient flow and the delivery of high-quality LGBTQ+ healthcare services.

Who are we looking for?

A person who demonstrates an understanding of and commitment to Kaleido’s mission and values, with a passion for creating an inclusive environment that supports the health and well-being of the LGBTQ+ community.

A professional with strong organisational and interpersonal skills, capable of leading the reception team to ensure exceptional service delivery in an inclusive, welcoming healthcare setting.

What else can we tell you?

Kaleido Health Centre is a brand-new health service and is the product of many years of advocacy and planning by ACON. However, while we will work closely with ACON, Kaleido Health is a separate entity with its own CEO, Board of Directors, Mission and Values, and a unique scope of service delivery.

ACON will be assisting Kaleido Health with the recruitment and onboarding processes for this role.

This means you may receive emails from ACON as part of this process, but rest assured, this job is for the Kaleido Health Centre.

This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact on the lives of LGBTQ+ people in NSW.

To support the successful candidate in their new role at Kaleido, we offer:

• Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).

• Employee Assistance Program (EAP) – access to a free comprehensive counselling service.

• Supportive working environment with a knowledgeable and friendly team.

• Flexible working arrangements by negotiation.

What are the remuneration and working details?

Salary: Competitive salary above award rates based on skills, qualifications, and experience (plus superannuation and leave loading).

Location: Kaleido’s Gadigal/Sydney Centre at The Belltower, 6 Cornwallis Street Eveleigh NSW 2015.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.

For more information on the role, please contact Katrina Guelas, Business and Operations Manager of Kaleido Health Centre, via email at kguelas@acon.org.au or via phone at 0482 160 232.

If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.

If this sounds like the position and organisation you’ve been looking for, review our How to Apply instructions and send your completed application to: vacancy@acon.org.au

All applications must include:

1. Your completed Kaleido Employment Application Form

2. Your Cover Letter outlining how you meet the Selection Criteria (3 pages); and

3. Your Resume (3 pages)

DOWNLOAD: Job Pack – Kaleido Health – Senior Receptionist

Applications close: Sunday, 9 February 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ+ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ+ people of colour.